FAQ

General Production

• : Can you handle last-minute requests?
  • Contact us about the nature of your project as we may be able to provide a solution.
    Depending on the project, an express production fee may apply.

Illustration

• : What is your general workflow?
  • After discussing project details including your prefered image size, style, etc., we will provide you with a quotation and sample illustration(s).
    Actual production will begin as soon as we've agreed on a contract.
    We provide samples at every stage of production (rough sketch, line drawing, coloring) and make adjustments according to your requests.

• : What about copyrights?
  • Copyrights will be transferred to the client, with total buyout options available.
    Please contact us for detailed copyright options.

Voice Recording

• : How do I get a quotation?
  • To accurately generate a quotation we will need the designated language, length of the recording session, project goal, scope, possible restrictions, and your preferred recording studio.

• : By when do I need to submit the script?
  • We ask that you submit your script at least 5 days before the recording date.

• : Is there an order cancellation fee?
  • A cancellation fee of 50% of the total is issued for cancellations made 3-6 days before the scheduled recording date, and a full cancellation fee is required for cancellations made 2 days prior to the scheduled recording date.

Music Production

• : What is the production workflow?
  • 1. Initial meeting
    2. Sample submission and quote generation
    3. Project detail discussion
    4. First draft submission
    5. Corrections and adjustments
    6. Delivery of finished product in requested format

• : Are there any limitations on revisions?
  • We provide free revisions until you are completely satisfied, so long as the project does not drastically differ from what was originally ordered.

Video Production

• : What is the production workflow?
  • After processing your request, we will generate a project plan and storyboard and offer general suggestions.
    We will then begin the actual production video process including filming, graphics production, editing, sound production, narration, etc.

• : Are there any limitations on revisions?
  • Although we have no set limitations on the total number of revisions for each project, we try to condense all revisions into the first month of the project schedule as directors and staff members are reassigned each month.
    Please consult with us directly for projects that carry over into the following month.

• : Is there an order cancellation fee?
  • A cancellation fee of 50% of the total is issued for cancellations made 3-6 days before the scheduled recording date, and a full cancellation fee is required for cancellations made 2 days prior to the scheduled recording date.